CANCELLATION AND REFUND POLICY

Last updated: January 6, 2023

It is important that when you make the cancellation you consider all the products or services of the same order that you want to return. In case you request a second return of the same order NANO POWER DIGITAL reserves the right to accept or reject the second request.

CHANGE POLICY

NANO POWER DIGITAL does not support service exchanges. If you wish to change a service, you must return your purchase for a refund and place a new order. It is only possible to receive a refund for a cancellation if the cancellation is made according to our cancellation policy. The refund of the purchase will be by deposit of the amount to your bank account.

INSTRUCTIONS FOR CANCELLATION OF SERVICES

To cancel a service, follow these instructions:

Contact our customer service team to begin processing your cancellation. They will let you know if your request is authorized according to our cancellation policy. 

If your request is approved, we will schedule the reimbursement.

Before calling our customer service hotline, please make sure you have the following information at hand:

Order number.

Date of order.

Pick up address.

Telephone number.

CANCELLATION OF YOUR ORDER

Since we always try to process orders as quickly as possible, you can only cancel an order by calling our customer service shortly after placing it.

QUESTIONS

If you have any questions about this document, please write to us at info@nanopowerdigital.com